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Company
Dell International Services
Website
www.dell.com
Eligibility
Any Graduate
Experience
Freshers
Location Delhi
Job Role
Client Tech Supt Associate
JOB SUMMARY:
Company Profile:
With more than 100,000 team members globally,
we promote an environment that is rooted in the entrepreneurial spirit
in which the company was founded. Dell’s team members are committed
to serving our communities, regularly volunteering for over 1,500
non-profit organizations. The company has also received many accolades
from employer of choice to energy conservation. Our team members follow
an open approach to technology innovation and believe that technology
is essential for human success.
Job Description:
Provides technical guidance in activities
associated with the identification, prioritization, and resolution
of reported problems by telephone. Activities include recognition,
research, isolation, resolution, and follow-up steps. Screens, refers,
and diagnoses internal inquiries and work requests as they relate
to maintenance of personal computers utilizing experience and understanding
of DELL MIS environment. May prepare help desk incident reports and
assist in hardware and software evaluation. Involves use of problem
management database and help desk system.
Typically, the Analyst level participates in
a supportive role by acting as a liaison between customer and departments
within the organization, to ensure that all on-line system problems
are resolved in an accurate and timely manner. Works to ensure maximum
uptime for users company-wide. Requires 2+ years of experience in
a specialized technical discipline or an equivalent combination of
education and experience. Knowledge of specialized software, system
principles, theories, concepts, and technologies may be preferred
in these positions.
Candidate Profile:
1. Graduation is a Mandate
2. 6 Monthd to 2 years of relevant experience in a technical support
role.
3. Working Knowledge of Operating Systems such as Windows 9x, XP,
NT, 2000, Novell etc
4. Knowledge of troubleshooting PC Hardware
5. Net Typing speed of 32 words with 90% plus accuracy.
6. Required Skills Excellent Email and Voice and Accent Skills - English
7. Should have prior Basic technical.
8. Service Desk Experience would be added advantage
9. Basic Understanding of ITIL
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