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Company IBM
WebSite www.ibm.com
Eligibility
B.Tech/M.Tech/MBA/Any Graduate (2014 & 2013 Batch Students)
Experience Freshers
Location
Hyderabad/Bangalore
Job Role Freshers
JOB SUMMARY:
Company Profile:
About IBM More than a century of making the world a smarter place Here's how we're looking ahead IBMers value...Dedication to every client's success. Innovation that matters-for our company and for the world. Trust and personal responsibility in all relationships
JobDescription:
1. Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis.
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.
Candidate Profle:
1. B.Tech,M.Tech,MBA,Degree, Any Graduate (10+2+3), Any Post Graduates – 2014 & 2013
2. Fluency In Communications Skills (both spoken and written) / soft skills
Desired Experience: Freshers 2013/2014
Desired Skills:
1. Ability to identify basic hardware parts and aware of basic hardware concepts
2. User level familiarity with at least one e-mail client - Outlook, Notes etc..
3. Skilled in commercially standard software applications and major desktop operating systems.
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
Mandatory Skills:
1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
Please ensure to carry the below mentioned documents for registration: (Mandatory)
1. Candidate Resume - 2
2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
4. Passport Size Photo – 4
5. College ID Card is mandatory
Wear in formal dress only
***Without which you are not allowed into the campus recruitment process***
Please feel free to contact us 24/7 for Placement Services..
Venue:
SAGAR INSTITUTE OF TECHNOLOGY [SITECH] CAMPUS
SVVR EDUCATIONAL SOCIETY GROUP OF INSTITUTIONS
Located Near: Flame of Forest, Chevella-Urella Road, Urella(PO).R.R Dist-501503
GROUND FLOOR -SEMINAR HALL
Tel. No: 9247448766, 8886300610.
Email: placementofficer.sagar@gmail.com or sagar_tpo@svvr.org
Contact Person: Mr.K.RaviKanth – Training & Placement Officer.
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