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Company
Dell
Website www.dell.com
Eligibility
Any Degree
Experience
0 -2 yrs
Location
Hyderabad
Job Role
Client Tech Support
Associate
JOB SUMMARY:
Company Profile :
Since 1984, Dell has played a critical
role in enabling more affordable and accessible technology around
the world. As an end-to-end computing solutions company, Dell
continues to transform computing and provide high quality solutions
that empower people to do more all over the world. We serve
customers ranging from the world's largest businesses and public-sector
organizations, to small and medium businesses, and individual
consumers.
Job Description:
1. Responds to customer technical problems/issues
related to hardware, software and networking via e-mail/chat
and phone.
2. Owns customer issues from beginning to resolution (handles
in place).
3. Assists customers by diagnosing problems and providing resolutions
for technical and service issues.
4. Uses troubleshooting techniques and tools to identify products
that are defective and follows guidelines in issuing service
calls/contacts.
5. Advises/educates customers within procedural guidelines to
ensure a complete solution to their technical or service questions.
6. Recreates, identifies and provides input on unique or recurring
customer problems.
7. Remains knowledgeable of Dell’s product line, current
industry products and technologies.
8. Focuses on delivering a positive customer experience according
to Dell standards.
9. Monitors and tracks issues to ensure accurate resolution.
Candidate Profile:
1. Candidates with technical qualification
( B.tech/ BE with Computer Science and IT) /Minimum Graduates
in any stream. (10+2+3)
2. Undergraduates with at least 12 months of international call
center /18 months of domestic call center / 24 months of any
other work experience – full time experience.
3. Should have 1-3 years of relevant technical troubleshooting
experience.
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