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Company
Amazon
Website
www.amazon.com
Eligibility
Any
Graduation (other than BE, BTech and MBA Freshers)
Experience
Freshers
Location Bangalore
Job Role
Seller Support Associate
JOB SUMMARY:
Comapny profile :
Amazon strives to be Earth's most customer-centric
company where people can find and discover virtually anything they
want to buy online. Amazon continues to grow and evolve as a world-class
e-commerce platform.Founded by Jeff Bezos, the Amazon.com website
started in 1995 as a place to buy books because of the unique customer
experience the Web could offer book lovers.During the first 30 days
of business, Amazon fulfilled orders for customers in 50 states and
45 countries - all shipped from his Seattle-area garage.
Responsibilities:
1. Demonstrates effective, clear and professional
written and oral communication.
2. Provides prompt and efficient service to Amazon Sellers and Merchants
including the appropriate escalation of Sellers’ issues.
3. Builds Platform and business knowledge to better serve sellers
4. Maintains a positive and professional demeanor always portraying
the company in a positive light and effectively managing sensitive
issues.
5. Demonstrates excellent time-management skills and the ability to
work independently knowledge while using departmental resources, policies
and procedures.
6. Contributes to a positive team environment and proactively aids
team members with difficult contacts as needed.
7. Maintains acceptable performance metrics such as quality, productivity,
first contact resolution, and attendance.
8. Actively seeks solutions through logical reasoning and data interpretation
skills and identifies trends to appropriate channel including improvement
suggestions.
9. Liaise with other departments such as Customer Service, Merchant
Investigations, or Payments teams as required to resolve Seller’s
issues and questions
Basic Qualifications :
1. Education: Any Graduation (other than BE,
BTech and MBA Freshers)
2. Language: English
3. Experience within a customer service environment preferred. Desire
to expand skills into new areas.
4. Technical (Computers & Internet) savvy is required. Business
acumen in areas of e-commerce and retail.
5. Committed seller advocate, drive process & tool improvements.
6. Enthusiasm and strong self-motivation.
7. Strong prioritization and time management skills, with a high degree
of flexibility.
8. Embrace constant change with flexibility and good grace.
9. Demonstrate appropriate sense of urgency for contact response time
in the face of variable workflow.
10. Demonstrates effective communication, composure, and professional
attitude
11. Exemplary performance record, particularly with regard to quality
& productivity
12. Desired skill-sets include MS Office Application Excel and Internet
Explorer / Mozilla Firefox
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