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Company
HSBC
Website www.hsbc.com
Eligibility
Any degree
Experience 1 - 2 yrs
Location
Thane
Job Role
May I Help You Associate
JOB SUMMARY:
Company Profile:
Headquartered in London, we are one of the world’s largest banking and financial services organisations, providing a comprehensive range of financial services to around 89 million customers.Our international network covers 87 countries and territories in six geographical regions: Europe, Hong Kong, Rest of Asia-Pacific, Middle East and North Africa, North America and Latin America. With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by over 220,000 shareholders in 129 countries and territories.
Job Description:
1. By ensuring that customers visiting the branch for account opening/service queries/product information are met and greeted when they enter the branch and an understanding of their needs are obtained.
2. By directing customers to the right person/counter of the branch based on needs expressed/identified.
3. By managing the customer traffic on the branch floor effectively, to ensure that the waiting period for customers is reduced.
4. By following-up with pre-identified customers on their service experience and suggesting new initiatives which can be implemented to improve service quality.
5. By following-up to ensure progress on the sales activity post customer hours.
6. By migrating routine customer transactions to alternate delivery channels through ongoing customer education.
7. Ensure the maintenance of the hygiene of the Dept.
8. By identifying possible cross sell opportunities on the bank floor with ‘walk-in’ customers and generating leads that can be converted by branch staff.
9. By talking to waiting customers about products available which they could consider.
Candidate Profile:
1. Candidate should possess any degree from a recognised university.
2. Good interpersonal skills
3. Has exceptional and updated knowledge of Banking products, systems and processes.
4. Is an excellent team player.
5. Displays extra-ordinary Business focus and customer orientation and provides exemplary service.
6. Is self-motivated and has the drive to overachieve on goals and targets set out.
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