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Company
Teleperformance
WebSite www.teleperformance.com
Eligibility
Any Graduate
Experience
0-4 Years
Location
Jaipur / Indore
Job Role
Technical support Associate
JOB SUMMARY:
Company Profile:
Teleperformance is the global leader in outstanding customer service management. We are the worldwide leader in multichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
JobDescription:
1. Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
2. Deliver Technical Support to customers over remote troubleshooting and chat support.
3. This can be related to any computer/peripherals/networking related issues.
4. They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.
5. Help in achieving SLA’s specially AHT and FCR
6. Communicate Quality standards and maintain customer satisfaction Index.
7. Mentor and train the agents on latest issues
8. Should come up with new troubleshooting techniques.
Contact Name: Srikanth Sai
Contact Details: 8885582636.
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