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Company
Sun Life Financial
Website
www.sunlife.com
Eligibility
Any
Graduate
Experience
Freshers
Location Gurgaon
Job Role
Junior Process Associate
JOB SUMMARY:
Company Profile:
Sun Life Financial is a leading financial services
organization dedicated to helping customers achieve lifetime financial
security.We provide a wide range of insurance and investment products
and services in key markets around the world including Canada, the United
States, the United Kingdom, Hong Kong, the Philippines and Indonesia.
At Sun Life, we have more than 15,000 employees and 12,000 advisors.
Job Responsibilities:
1. Processes customer
requests in a timely and accurate manner
2. Communicates with customers
through written and oral correspondence
3. Provides follow up on requests that cannot be immediately resolved
4. Builds relationships with staff from other departments to ensure
queries are responded to in a timely manner
5. Escalates issues to management when needed
6. Works with management to set daily priorities to ensure prompt
and efficient service
7. Maintains flexibility in a high speed, demanding team environment
8. Identifies process improvements to increase efficiencies and streamline
processes
9. Actively participates in departmental team meetings and other open
forums
10. Assists with department projects and initiatives as needed
11. Soliciting and compiling information and data related to processing
activities
12. Using PC application and functions such as Excel and Word to update
and load data sets
13. Working with mainframe applications
14. Creating and monitoring the processing checklists and calendars
15. Meeting and exceeding defined service level metrics on timeliness,
productivity and accuracy, etc
Skills:
1. Strong analytical and problem solving skills
2. Excellent Keyboard Skills
3. Strong Math Skills
4. Strong team player
5. Strong written and verbal communication skills
6. Strong commitment to customer service and quality
7. Strong research and follow-up skills
8. Proven ability to successfully cope in a fast-paced, demanding
environment and stretch at short notice when business needs.
9. Proven ability to work independently and in a team environment
Candidate Profile:
1. Strong Academic Background
2. Comfortable working with numbers – strong quantitative skills
3. Problem solving and analytical capabilities
4. Good verbal & written communication skills
5. Familiarity with MS Office, especially EXCEL
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