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Company
CSS Corp Private Limited
Website www.csscorp.com
Eligibility
Any Graduate
Experience
1 - 3 yrs
Location Chennai
Job Role
Technical Support Engineers
JOB SUMMARY:
Company Profile :
CSS Corp is a global technology
services company supporting enterprise and consumer products, deploying
networks and managing IT infrastructure (stand alone, cloud or mobile
enabled). We partner with many of the Fortune 1000 companies to help
realize their strategic business outcomes and be future-ready. Our
expertise and in-depth understanding of the enterprise & consumer
tech support space, along with proven pedigree in Remote Infrastructure
Management Services (RIMS), helps enhance IT availability and business
efficiency, to more than 140 customers worldwide. CSS
Corp is a global information and communications technology company
with an impeccable record for designing, developing, deploying and
managing end-to-end IT and network services.
Job Description:
Responsibilities:
1. Assist customers to troubleshoot
by providing a consultative approach to problem solving.
2. Respond to called-in inquiries from clients regarding their products
and related services
3. Maintain high level adherence and compliance towards policies,
process and procedures.
4. Provide exceptional customer service at all times
Candidate Profile:
1. Quality focus, result &
goal orientation in a group situation, and commitment to customer
delight are a must
2. Willing to work in night shifts
3. Willing to provide 24/7 support
Technical Skills:
1. Basic networking concepts
will be added advantage
2. Should possess basic understanding of Operating Systems
Soft Skills:
1. Ability to express precisely
and with clarity
2. Excellent Verbal & Written English Communication skill
3. Excellent Listening & Probing skills
4. Excellent customer orientation and grasp of customer service
5. Exhibit strong interpersonal skills, positive, pleasant, respectful
and customer focused
6. Must have good organizational and prioritizing skills
7. Excellent Logical troubleshooting and Problem solving skills
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