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Company
Fidelity India
Website
www.fidelity.com
Eligibility
B.E/B.Tech/Diploma
Experience
Freshers
Location Chennai
Job Role
System Engineer
JOB SUMMARY:
Company Profile :
EI (Enterprise Infrastructure) India started
operations in 2004 to help our partners take advantage of the global
capability in providing operational support using the follow the sun
model. Today the team covers multiple technologies in remote infrastructure
support covering production, engineering, application and database
support. EI India plays a key role in global workforce augmentation
and supports all the EI verticals, including 24X7 operations in some
areas. The team’s endeavour has been to provide increased value
to our partners through operational excellence and innovation with
a focus on stability.
Job Description:
1. Provide technical guidance and support
to resolve problems or malfunctions in systems, applications, hardware
and software.
2. Document, evaluate, resolve and track inquiries pertaining to the
functional operation of all installed hardware and software products
3. Coordinate new user access and systems setup with various support
groups
4. Collaborate with vendors and systems support units in problem identification
and resolution
5. Coordinate with the end-user community, team members and various
support groups when major problems are suspected.
Candidate Profile:
1. Candidates should possess Diploma/BE/BTech
in any discipline Technology
2. Excellent knowledge of Windows XP/7 PC troubleshooting
3. Knowledge on Outlook, Blackberry, VPN, Mac, IPad and IPhone is
preferred
4. Excellent communication and interpersonal skills
5. Ability to learn and adapt to new technologies
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