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Company
Teradata
Website
www.teradata.com
Eligibility
Bachelor’s
Degree
Experience
1 + yrs
Location Hyderabad
Job Role
Product Support Engineer
JOB SUMMARY:
Comapny profile :
Teradata (NYSE: TDC) is a global technology
leader in enterprise data warehousing, analytic applications, and
data warehousing services. Organizations around the world rely on
the power of Teradata"s award-winning solutions to get a single,
integrate. Teradata can show you how. With our best-in-class analytics
solutions, you can know more about what really matters—and do
more than you ever thought possible. Team up with the acknowledged
industry leader-With our uniquely integrated solutions, you have the
power to harness critical information, operationalize meaningful insights,
and create unprecedented value.
Job Description:
1. Work with Service Support Managers (SSM)
and Customer Support Representatives (CSR) in delivering technical
analysis for customers who utilize our Client Applications offering.
2. Develop and maintain in-depth knowledge of Teradata Applications
products in order to effectively and efficiently support customers.
3. Effectively interact with Teradata Engineering and Technical Support
peers to report, troubleshoot and repair defects in the current product
releases.
4. Handle highly complex technical customer issues as they are escalated
from other areas of the organization.
5. Effectively manage internal and external customer expectations
to ensure satisfaction with Customer Services offerings.
6. Ensure that every customer is treated professionally and with respect.
7. Assist in the technical mentoring of additional team members.
8. Log, research, and accurately resolve customer inquiries and problems
in a timely manner, meeting and exceeding SLAs as outlined for customers
in the Teradata Applications Customer Services Handbook or value added
offerings.
9. Ensure proper escalation occurs for unresolved issues to ensure
the customer remains satisfied.
10. Gain and maintain current knowledge of Teradata Applications Customer
Services Policies and Procedures.
11. Contribute to the advancement of Team Teradata Applications goals.
Candidate Profile:
1. A minimum of a Bachelor’s Degree required (Informatics &
Computing or software engineering related preferred)
2. A minimum of 1+ years’ experience in directly supporting
external software applications
3. Strong troubleshooting capability
4. Knowledge of Teradata, Oracle, SQL Server & HTML required
5. Working experience with LINUX and other OS environments
6. Networking abilities required
7. Proven experience debugging and troubleshooting software-related
issues.
8. Proven experience with SQL and relational database concepts
9. A strong aptitude for customer service
10. External customer facing experience in a software support environment
11. Java and C# programming knowledge is a plus
12. A positive attitude and desire to make an impact on an organization
13. Strong time management skills and multi-tasking abilities
14. Strong communication skills (listening, written, and verbal)
15. Ability to work effectively both independently and in a small
to mid-size team environment
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