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Company
HCL Technologies Ltd
Website
www.hcl.com
Eligibility
B.Tech/BCA/B.Sc
Experience
Freshers
Location
AcrossIndida/Abroad
Job Role
Trainee
JOB SUMMARY:
Company Profile:
HCL is a business enterprise with presence
in the fields of technology and healthcare. Founded in 1976
as one of India's original IT garage startups, the HCL enterprise
currently comprises of three companies in India - HCL Technologies,
HCL Infosystems and HCL Healthcare with annual revenues of US$
6.5 billion and over 95,000 professionals from diverse nationalities
operating across 31 countries including over 500 points of presence
in India.
Job Description:
Technical
Skills:
1. Ability to successfully provide hardware/software/network
problemanalysis and resolution support over the phone.
2. Personal dedication to providing high quality, superior service
at all times. Ability to finish what is started is a must
3. Ability to integrate as a cross-functional, team player in
a fast-paced environment where all information is shared.
4. Should have understanding of IT Environment and ready to
learn new processes and technologies.
5. Teamwork.
6. Knowledge of basic Networking and other technologies.
7. Fundamental ITIL knowledge of V2 or V3 especially on Service
Desk, Incident, Problem, and Change Management preferred.
8. Good to have basic understanding of Client Server Architecture,
OS.
9. CCNA/MCP/MSCAPreferred
Candidate
Profile:
Soft Skills:
1. Excellent communication and conversation skills (Verbal and
Written).
2. Gooddocumentation skills.
3. Good working knowledge of MS OFFICE
4. Should have good customer handling skills
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