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Company
Hewlett-Packard
Website
www.hp.com
Eligibility
Any Degree
Experience
0 - 2 yrs
Location
Bangalore
Job Role
Server Support Engineer
JOB SUMMARY:
Company Profile:
The Hewlett-Packard Company or HP
is an American multinational information technology corporation
headquartered in Palo Alto,California,United States. It provides
products, technologies, software,solutions and services to
consumers, small- and medium-sized businesses (SMBs) and large
enterprises, including customers in the government, health
and education sectors.
Job Description:
1. Working more independently and from
a standard protocol to respond to customer issues.
2. Moderate judgment may be used to supplement the outlined
process.
3. Successfully resolve moderate technical issues (related
to hardware and software) from incoming customer contacts
and proactive notification systems.
4. Respond to service, product, technical, and customer-relations
questions on subjects such as features, specifications, and
repairs on current and discontinued products, parts, and options,
based on customer entitlement (for example warranty through
enterprise).
5. Proactively assist customers to avoid or reduce problem
occurrence.
6. Participates in projects for process or quality improvements.
7. Work is reviewed periodically by Supervisor or Team Lead.
Candidate Profile:
1. High
school education or equivalent.
2. Typically requires 0-2 years general experience, or equivalent
combination of experience and college level education.
3. Superior skills in both written and verbal communication
4. Experience in customer facing role either remote or face
to face
5. Computer proficiency with applicable software applications
(for example Microsoft Office, CAD, Adobe Suite, programming
6. Problem solving skills
7. Accuracy in data entry
8. Excellent fluency in language to be supported.
9. Experience in a phone based remote role, esupport, e-chat
or similar
10. Familiarity with computer technology
11. Knowledgeable in call routing and case management processes
as well as case logging systems and obligation systems
12. Understands internal processes and tools
13. Knowledge of Knowledge Management Systems and appropriate
documentation to the system
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