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Company
IGATE Corporation
Website
www.igate.com
Eligibility
BSc/BCA
Experience
0 - 1 yrs
Location
Bangalore
Job Role
Systems
Associate - Service Desk
JOB SUMMARY:
Company Profile:
IGATE Corporation, headquartered in New Jersey,
provides integrated technology and operations (ITOPS) solutions
by leveraging its proven capabilities across consulting, technology
and business process outsourcing, and product and engineering
solutions. Armed with over three decades of IT Services experience
and powered by over 31,000 experts, IGATE's multi-location global
organization has consistently delivered effective solutions
to over 300 companies including many Fortune 1000 clients spanning
verticals such as: banking and financial services; insurance;
healthcare and life sciences; manufacturing; retail and CPG;
media and entertainment; energy and utilities; and independent
software vendors.
Job Description:
1. Provide best-in-class customer service,
problem resolution and technical troubleshooting to customer
queries over the voice based phone service.
2. Support customers across Telecommunication, Financial Services,
Healthcare, Technology vertical.
3. Troubleshoot customer issues related to internet broadband,
cable, DTH, modem, router, mobile handset etc.
4. Meet customer requirements through first contact resolution.
5. Clarify customer requirements; probe for and confirm understanding
of requirements or problem.
6. Greet customers in a courteous, friendly, and professional
manner using agreed upon procedures.
7. Listen attentively to customer needs and concerns; demonstrate
empathy.
8. Confirm customer understanding of the solution and provide
additional customer education as needed.
9. Prepare complete and accurate work and update customer file.
Desired Profile :
1. BSc/ BCA Graduate with Maximum 1 year of experience in an
international call center
2. Should have excellent communication and English speaking
skills
3. Knowledge of basic computer operations.
4. Courteous with strong customer service orientation.
5. Dependable with proficient attention to detail.
6. Good listening and responding skills.
7. Should be willing to take up challenges and go extra mile
to perform work responsibilities
8. Should have great interpersonal skills and ability to perform
under pressure
9. Should have experience in a Technical call center / ISP Help
Desk / Technical Help Desk.
10. Basic computing skills
11. Certifications like MCSE/CCNA /PMI/ITIL are preferred
12. Willing to work in a technical voice process inbound process,
Call taking profile.
13. Willing to work in night shifts
14. Willing to sign 2yrs Service agreement ** Must have a Bachelors
degree
15. Must have a stable career background
16. Excellent Communication Skill
17. Willing to work on night shifts
18. Ready for 2 yrs Service Agreement
19. Experience in Service Desk / Helpdesk / Technical Support,
Voice Support
Walk-in details :
Walk-in on 9th
, 10th , 11th July' 2014 @ IGATE, Bangalore
between 3:30PM to 5:30PM
Venue:
IGATE, 158 - 162 & 165 - 170, EPIP
Phase-2, Whitefield, Bangalore 560066
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