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Company
RED HAT
Website
www.redhat.com
Eligibility
Any Graduate
Experience
Freshers
Location
Pune
Job Role
Associate Software Maintenance Engineer
JOB SUMMARY:
Company Profile:
What began as a better
way to build software—openness, transparency, collaboration—soon
shifted the balance of power in an entire industry. The revolution
of choice continues. Today Red Hat® is the world's most
trusted provider of Linux® and open source technology.
Learn more about Red Hat.
Job Description:
The Red Hat Global Support Services
team is seeking an Associate Software Maintenance Engineer.
The Global Support Services organization is dedicated to resolving
the issues of our enterprise customers quickly and effectively.
In this role, you will provide high-level technical support
and maintenance and maintain close working relationships with
our customers' top developers and architects. You'll perform
troubleshooting and debugging, and assist our frontline support
engineers with the most complex and challenging issues. As
a Software Maintenance Engineer, you will also analyze upstream
development against current customer reported defects and
develop patches to resolve the issues
Primary job responsibilities
1. Troubleshoot and resolve complex customer problems within
core Linux development tools including C, C++, and Java (Hadoop)
Record customer interactions including investigation, troubleshooting,
and resolution of issues
2. Work closely with Red Hat's production support engineers,
technical account managers, and development engineering
3. Demonstrate considerable judgement in selecting methods
and techniques
Manage workload to ensure all customer issues are handled
and resolved in a timely manner
4. Assist in the development of comprehensive and reusable
self-service solutions for future incidents
5. Assist in patch development (simple cases) and write debug
patches
Required skills
1. Ability to read and understand programming
code
2. Ability to follow documented processes, including KCS and
SBR
3. Good understanding of open source, GPL, Bugzilla, and upstream
development
4. Ability to work closely with others, and share your opinions
and ideas in a respectful manner
5. Capability to remain courteous and professional at all
times
6. Ability to disseminate knowledge to junior members of the
team
7. Proactive and passionate about your work
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