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Company
Tata Communications
Website
www.tatacommunications.com
Eligibility
BE/BTech
Experience
1 - 3 yrs
Location
Pune
Job Role
Customer Service Executive - Project Management
JOB SUMMARY:
Company Profile:
Tata Communications
is a USD $3.2 billion (FY13) global communications and enterprise
IT service provider that owns and operates the world’s
most advanced subsea cable network, delivering first-class
infrastructure, enterprise solutions and partnerships to carriers
and businesses worldwide.
Job Description:
1. Customer Front Line for Trouble
Reporting
2. Trouble Ticket Assignment to different technical teams
3. Escalation Management
4. First & Second Troubleshooting for Voice Complaints
5. First Level Troubleshooting for IP/Transposrt Layer Issues
6. Remote Hands Support & Coordination of Requests for
Colo Services
7. IP & VoIP Post Implementation Service Modifications
8. MPLS Basic Troubeshooting and Fault isolation
Requirements:
1. Graduation in Electronics and Telecom/Computer
Engg with 1-3 yrs experience in above areas
2. Training on the fundamentals of Voice Switching/VOIP
3. Ability to use e-mail, internet, Word and other softwares
4. Fluent in English and a second foreign language is an asset.
5. Exposure to ISP Operations preferred
6. Any certification is preferred
7. MPLS/IP Routing and protocoll
Person Specification:
1 Excellent listening skills and very
good communication skills
2 Good customer handling capabilities
3 Good interpersonal skills
4 Able to work under pressure and shifts
5 Good Analytical Skills
6 Very good aptitude for problem solving
7. First Interaction with Tata Communications customer from
techincal Perspective & and identification of the techincal
problem
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