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Company
Wipro Technologies
Website
www.wipro.com
Eligibility
Any degree
Experience
Freshers
Location
Chennai
Job Role
Administrator - TIS Service Desk
JOB SUMMARY:
Company Profile:
Wipro Limited is
an Indian multinational information technology (IT) consulting
and outsourcing service company located in Bangalore, Karnataka
in India. As of March 2013, the company has 145,000 employees
serving over 900 clients with a presence in 57 countries.
Wipro is the third largest IT services company in India. Its
subsidiary, Wipro Enterprises Ltd., offers consumer care,
lighting, healthcare, and infrastructure engineering.
Job Description:
1. Single point of contact primarily
for US customer and across the globe
2. Experience in handling Internet related and operating system
issues.
3. Knowledge in troubleshooting VPN/Wi-Fi/LAN will be an added
advantage
4. Experience in Windows XP/Windows 7 & ie8? Responsible
in handling incoming 5. 6. Calls/Emails/Chats/Web? Exposure
to 24 x 7 support.
7. Gather basic facts and follow escalation procedures for
issues.
8. Good problem solving and analytical skills.
9. Good communication skills.
10. Exposure in ITIL Framework
11. 100% adherence in logging of Incidents/Request/Problem
tickets
Candidate Profile:
1. Candidate should possess any degree
from a recognised university.
2. Excellent in communication as would be responsible for
handling calls across the globe
3. Good in Windows domain. Handling end user challenges and
4. . Providing tech. support by helping them to connect from
their homes via VPN
5. Knowledge on UNIX or MAC is an added advantage
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