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Company
Schneider Electric India Pvt. Ltd
Website
www.schneider-electric.com
Eligibility
BE/BTech
Experience
1 - 4 yrs
Location Bangalore
Job Role
Technical Support Representative
JOB SUMMARY:
Company Profile :
Have you ever dreamed of improving your bottom
line while consuming less energy and without a power outage? We can
help you solve this problem with solutions to make energy safe, reliable,
efficient, productive and green from plant to plug.
Job Responsibility:
We are currently seeking a Technical Support
Representative – Jr to join our Customer Care Center Department
. Reporting to the Technical Team Leader, you will be focusing on
to resolve technical support L1 issues in a world class inbound customer
service environment and to enhance our customer’s experience
by always exceeding their expectations.
The primary responsibility of the role
includes:
Responsible for providing L1 Support and answering
incoming telephone calls, alerts, web based incidents and prioritising
customer’s support needs.
Work effectively with the Global Customer Solutions
Team and other functions to ensure the most proactive technical
Candidate Profile:
1. B.E/B.Tech with 1-4 years of experience
working as Service Desk Analyst.
2. Previous Technical Support or IT environment experience desirable
Proven experience with loop tuning
3. Working knowledge of major operating systems (Microsoft) Optional)
4. Working knowledge of networking technologies (TCP/IP) Optional.
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