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Company
HCL
Website
www.hcl.com
Eligibility
Any Graduate
Experience
0 - 3 yrs
Location Noida
Job Role
Technical Support Profile
JOB SUMMARY:
Company Profile :
HCL Infosystems Ltd. is India’s Premier
Distribution and IT Services and Solutions Company. HCL Infosystems’
has one of the largest sales & distribution network in the country
and provides value added distribution for partners including last
mile connect and support in marketing and promotions for Telecom,
IT , Office Automation and Consumer Electronics products covering
more than 15000 towns across 664 districts in India. Our distribution
business has an unparallel network that reaches more than 100,000
retail outlets, over 800 Direct and Micro Distributors and over 12400
Channel Partners across India.
In the services space the Company has robust services offerings such
as a comprehensive portfolio of Infrastructure Managed Services, Enterprise
Application Services, System Integration Services, Office Automation
Services, Managed Print Services, Life Cycle Services and After-Sales
Support Services. HCL Learning, the Company’s learning solutions
business, serves the entire spectrum of education and training requirements
across schools colleges, individuals and enterprises and offers Digital
Content & Learning Solutions.
Job Description:
Minimum 6 months of relevant technical experience
is mandatory.
Technical Support to HCL's business clients.
He / She will be responsible to provide technical voice support, Resolve
Technical or network problem diagnosis,chat, to the clients and provide
technical resolution. Incumbent should open for 24X7 operations
Responsibilities :
1. Provide hardware / software / network problem
diagnosis / resolution via telephone/email/chat for customer's end
users
2. Route problems to internal 2nd and 3rd level IT support staff.
3. Coordinate and manage relationships with vendors and support staff
that provide hardware / software / network problem resolution.
4. Administer and provide User account provisioning.
5. Use the Incident Management System to document and manage problems
and work requests and their respective resolutions and circumvention's.
6. Responds to telephone calls, email, instant messages, and assigned
tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
7. Respond to, and diagnose, problems through discussions with users,
including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform
other activities based on SOPs
8. Perform user account management activities
9. Escalate complex problem to appropriate support specialists
Interested candidates can come for
the interview from 7th May to 9th May
on the below mentioned venue details:
Timing: 10:30am-4:00pm
Kindly carry your resume and photo ID proof
Please mention Shalini Sharma on your resume
Note:
Freshers pls do not apply
Interview Venue Details:
HCL COMNET LTD:
B-39, Tower B, 4th Floor, Sec-1. Noida
Near by Noida sec 15 Metro Station.
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