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Company
NCR Corporation
Website www.ncr.com
Eligibility
BE/BTech/Polytechnic
Degree
Experience
Freshers
Location Lucknow
Job Role
Customer Engineer
JOB SUMMARY:
Company Profile :
NCR Corporation (NYSE: NCR) is the global
leader in consumer transaction technologies, turning everyday interactions
with businesses into exceptional experiences. With its software, hardware,
and portfolio of services, NCR enables more than 300 million transactions
daily across the retail, financial, travel, hospitality, telecom and
technology industries. NCR solutions run the everyday transactions
that make your life easier. NCR is headquartered in Duluth, Georgia
with over 26,000 employees and does business in 180 countries. NCR
is a trademark of NCR Corporation in the United States and other countries.
Job Description:
1. Education College degree or certificate
in electronics or computer technology is preferred.
2. Training Acceptable advanced training may consist of: One year
of College level courses, equivalent military training, or training
in electronics or computer technology.
3. One year of electronics or computer training at a recognized trade
school to include both theory and in-class hands on time.
4. A+ Certification Experience Preferred Job-related experience in
electronic or electromechanical devices preferred, but not required
Previous experience as an electronics bench or rework technician Key
Areas of Responsibility Customer Relations/Customer Satisfaction Build
working relationships with customers and develop informal communication
channels with customer account at the local level (ie Branch, Store
or office).
5. Responsible for ownership of all customer issues/needs that are
voiced or observed and acts appropriately.
6. Understands and performs the various customer Service Level Agreement
(SLA) requirements and elevates or escalates issues when appropriate,
and/or according to established procedures.
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