"Tech Mahindra" Off-Campus Drive for Freshers/Exp(0–2 Years): Team Member/Sr. Team Member – Technical Support, Voice Process On 25th June 2014 @ Hyderabad

Company      Tech Mahindra Website        www.techmahindra.com Eligibility     BE/BTECH, BA,...

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Company      Tech Mahindra

Website        www.techmahindra.com

Eligibility     BE/BTECH, BA, BSC, BCOM, MBA, MCA - 2012, 2013, 2014 Batch Graduates

Experience   0 – 2 yrs

Location     Hyderabad

Job Role     Entry Level

JOB SUMMARY:

Company Profile :

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions that enable Enterprises, Associates and the Society to Rise™. We are a USD 3.1 billion company with 89,000+ professionals across 51 countries, providing services to 629 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to deliver tangible business value to all our stakeholders.

Selection Process:

1. Answer calls and assess customer's technical support needs

2. Provide 1st level technical support for basic operations using documented procedures and available tools

3. Resolve customer issues, or escalate when necessary

4. Follow-up on issues and inform customer about the status

5. Log issues and all customer contacts into the customer database, translate end-user business needs into working solutions and provide technical resolutions

6. Provide system administration or product support

7. Support other team members on difficult calls

8. Participate in process improvement initiatives

Skill Set:

1. Graduate (including B.E./B.Tech) with 0-4 years experience

2. Excellent English communication skills

3. Willing to work in night shifts

4. Basic knowledge in technical concepts like ISP, LAN, Operating Systems, TCP/IP

5. Transportation Boundary : Within 35 km radius from Hitec city

Qualification: B.Tech (ECE, CSE, IT,MECH & CIVIL) – 2012, 2013 & 2014Batch

Selection Process :

1. Personal Introduction Round

2. Aptitude Test

3. Typing Test

4. Voice & Accent Round

5. 2 rounds of personal interview.

Date: 25th June 2014

Time: 9 AM to 12.30 PM

Venue:

Sphoorthy Engineering College,

Nadergul Village, Near Vanasthalipuram,

Sagar Road, Saroornagar Mandal,

Hyderabad. Pincode: 501510.

Tel. No. 08415 201137, 201138

Fax : 08415 201136 (M) 9963111840,9392119392,9392118884.

Bus Route No: 277 N (Koti - Nadergul)

Contact Person: Mr.B.Sumanth Kumar – Manager Corporate Affairs

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