Please click one of the buttons below to read Full Details and Apply
Company
Dell
Website
www.dell.com
Eligibility
B.E/B.Tech/M.E/M.Tech
Experience
0 - 2 yrs
Location Noida, Uttar Pradesh
Job Role
Systems Support Associate
JOB SUMMARY:
Comapny profile :
For more than 28 years, Dell has empowered countries,
communities, customers and people everywhere to use technology to
realize their dreams. Customers trust us to deliver technology solutions
that help them do and achieve more, whether they’re at home,
work, school or anywhere in their world. Learn more about our story,
purpose and people behind our customer-centric approach.
Job Description :
Accountabilities:
1. Monitors and diagnoses performance of system resources and batch
cycles utilizing software support tools.
2. Performs incident resolution, problem determination and root cause
analysis.
3. Escalates tickets to specialized technical teams.
4. Resolves problems involving technical knowledge of Unix, Intel,
iSeries, Mainframe, messaging, storage and networking.
5. Evaluates system configuration and software to ensure effective
use of hardware resources.
6. Provides positive customer experience with each customer interaction.
Career Level Criteria:
1. Established working knowledge and application of a specialized
technical skill.
1.1. Understands how work impacts results for their area.
1.2. Demonstrates knowledge of internal operations and develops relationships
to facilitate workflow.
2. Applies specialized knowledge to coordinate day-to-day work.
2.1. Knowledge of related regulations and standards.
2.2. Strong understanding of current processes and procedures and
may identify opportunities for improvement.
3. Completes a wide range of tasks and assignments.
Problem Solving:
1. Uses basic information- gathering skills.
1.1. Recognizes when there is insufficient information and brings
problems to the attention of others.
1.2. Escalates non-routine and/or technical issues to more senior
–level team members.
2. Assignments require limited judgment with little to no decision-
making.
3. Activities focus on support and maintenance rather than development
or implementation.
4. Exceptions are resolved with the concurrence of a team lead or
supervisor.
Guidance:
1. Receives close supervision or is guided by detailed instructions
for all work.
1.1. Strictly follows standard operating procedures.
2. Organizes and completes tasks according to assigned priorities.
3. Demonstrates an awareness of the relative urgency of tasks and
responds accordingly.
Relationships
1. Exchanges and verifies job related information to provide basic
support.
1.1. Listens and asks questions within team to identify basic customer
needs and seeks clarification.
2. Limited interaction with customers or others outside work area.
Job Level Criteria:
1. Applies introductory knowledge of servers and networks to field
non-critical incidents, problems, and recurring requests received
from automation and end users by following documented Standard Operating
procedures.
2. Prioritizes daily activities by defined SOP's:
2.2. Prioritize the work based on complexity
2.3. Escalates the issues to next level.
3. Introduction to ITIL awareness and foundations.
4. Documentation of solutions for specific issues.
5. CCNA, Microsoft Windows, UNIX or other technical certification
preferred, but not required.
6. Process oriented and work is driven by Standard Operating Procedures.
7. Information assessment and application.
8. Competent in Decision making, Problem solving & Team work skills.
CandidateProfile:
Job
Experience:
1. 0-2 years of relevant experience or equivalent combination of education
and work experience (High school diploma or equivalent required. Associates
degree, technical college or some college course work preferred).
|
|
Tweet |
|
Sponsored Links:
0 comments:
Post a Comment