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Company
Ericsson
Website
www.ericsson.com
Eligibility
BE/BTech/Other Degree
Experience
Freshers
Location Gurgaon
Job Role
Support Engineer
JOB SUMMARY:
Company Profile:
Ericsson is world’s
leading provider of communications technology and services. Our offerings
include services, consulting, software and infrastructure within Information
and Communications Technology. Using innovation to empower people,
business and society, Ericsson is working towards the Networked Society:
a world connected in real time that will open up opportunities to
create freedom, transform society and drive solutions to some of our
planet’s greatest challenges. We are truly a global company,
operating across borders in over 180 countries, offering a diverse,
performance-driven culture and an innovative and engaging environment.
As an Ericsson employee, you will have freedom to think big and the
support to turn ideas into achievements. Continuous learning and growth
opportunities allow you to acquire the knowledge and skills necessary
to progress and reach your career goals. We invite you to join our
team.
Job Description:
The Support Engineer is responsible for handling
problems that have been reported by customers or other Ericsson support
organizations.
Responsibilities:
1. Customer Issue handling
2. Handling of proactive support
3. Software Update Management (SUM) handling
4. Knowledge Management Tool (KCS) Coaching
5. Remote Service Gateway (RSG) Coaching
Candidate Profile:
1. Negotiation & Argumentation skills
2. Administrative Skills
3. Planning & Organizing skills
4. Problem solving & strategic thinking
5. Presentation & communication skills
6. Software support
7. Network level competence
8. Delivering Results & Meeting Customer Expectations
9. Analyzing
10. Presenting & Communicating Information
11. Applying Expertise & Technology
12. Planning & organizing
13. Working with People
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