Please click one of the buttons below to read Full Details and Apply
Company
HCL
Website
www.hcl.com
Eligibility
B.E/B.Tech/BCA/B.Sc/Diploma
Experience
Freshers - 2014 Batch
Location Chennai
Job Role
Fresher
JOB SUMMARY:
Company Profile :
HCL Infosystems Ltd. is India’s Premier
Distribution and IT Services and Solutions Company. HCL Infosystems’
has one of the largest sales & distribution network in the country
and provides value added distribution for partners including last
mile connect and support in marketing and promotions for Telecom,
IT , Office Automation and Consumer Electronics products covering
more than 15000 towns across 664 districts in India. Our distribution
business has an unparallel network that reaches more than 100,000
retail outlets, over 800 Direct and Micro Distributors and over 12400
Channel Partners across India.
In the services space the Company has robust services offerings such
as a comprehensive portfolio of Infrastructure Managed Services, Enterprise
Application Services, System Integration Services, Office Automation
Services, Managed Print Services, Life Cycle Services and After-Sales
Support Services. HCL Learning, the Company’s learning solutions
business, serves the entire spectrum of education and training requirements
across schools colleges, individuals and enterprises and offers Digital
Content & Learning Solutions.
Job Description:
1. Respond to and diagnose, problems through
discussions with users, including problem recognition, logs, research,
isolation, resolution, and follow-up steps. Provide level 1 support
and perform other activities based adhering on SOPs/work instructions
2. Responsible for activities relating to the evaluation, analysis,
setup of PC-based software products (e.g. word processors, spreadsheets,
presentation graphics, database management systems, electronic mail,
and communications), client software & basic network connectivity
problems within SLA (If any)
3. Use the Incident Management System to document information and
manage problems and work requests and their respective resolutions
and circumvention's
4. Analyze, acknowledge & record each & every alert in the
monitoring tools & handle the alerts as per their impact
5. Administer and provide User account provisioning & activities
6. Assign work orders / incidents to appropriate support teams and
follow up until closure.
7. Route problems to internal 2nd and 3rd level IT support staff
Candidate Profile:
Candidate should possess B.Tech/BE/ Diploma
Engineering (Branches - EEE, CS, IT, ECE, E&I) /GNIIT(after 12th
3yr course) /BCA/BSc from 2014 batch
Interview Venue Details:
VEL MURUGAN AUDITORIUM,
B-24,Vel Tech Dr.RR & Dr.SR Technical University,
#42 Avadi-VelTech Road,
Avadi, Chennai, Tamil Nadu.
|
|
Tweet |
|
Sponsored Links:
0 comments:
Post a Comment