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Company
NCR Corporation
Website www.ncr.com
Eligibility
Any Degree
Experience
0 - 1 yrs
Location Tamil Nadu
Job Role
Customer Service Engineer
JOB SUMMARY:
Company Profile :
NCR Corporation (NYSE: NCR) is the global
leader in consumer transaction technologies, turning everyday interactions
with businesses into exceptional experiences. With its software, hardware,
and portfolio of services, NCR enables more than 300 million transactions
daily across the retail, financial, travel, hospitality, telecom and
technology industries. NCR solutions run the everyday transactions
that make your life easier. NCR is headquartered in Duluth, Georgia
with over 26,000 employees and does business in 180 countries. NCR
is a trademark of NCR Corporation in the United States and other countries.
Job Responsibilities:
1. The Customer Engineer will make minor repairs
and replace components on Tier I equipment such as PCs, workstations
and peripherals, printers, front-end POS systems, 2. First Line Maintenance
on ATMs and kiosks, and single pocket proof encoders.
3. The Customer Engineer will also assist in site preparation--including
installation of cable, staging of equipment, and minor testing of
equipment.
4. The Customer Engineer may also perform required modular swaps and
unit replacements or perform preventative maintenance services.
5. Tier I workload should be 80% or greater of overall workload The
Customer Engineer responds to all customer concerns or problems by
resolving them or by escalating them to the proper associate, team
member, territory manager, or the Control Tower.
6. The Customer Engineer will have ownership of the customer problems
or incidents until the situation has been resolved to the customer
satisfaction and/or within the parameters of the agreed upon Service
Level Agreement (SLA).
7. Education and Experience Education College degree or certificate
in electronics or computer technology is preferred.
8. Training Acceptable advanced training may consist of: One year
of College level courses, equivalent military training, or training
in electronics or computer technology.
Candidate Profile:
College degree or certificate in electronics
or computer technology is preferred. Training Acceptable advanced
training may consist of: One year of College level courses, equivalent
military training, or training in electronics or computer technology.
One year of electronics or computer training at a recognized trade
school to include both theory and in-class hands on time. A+ Certification
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