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Company
Accenture Services (P) Ltd
Website
www.accenture.com
Eligibility
B.Sc, BCA
, NON-Science graduates and Diploma
Experience
Freshers - 2013 Passed out & 2014 passing out
Location Mohali
Job Role
New Associate
IT Operations
JOB SUMMARY:
Company Profile:
Accenture is a global management consulting,
technology services and outsourcing company, with approximately
275,000 people serving clients in more than 120 countries. Combining
unparalleled experience, comprehensive capabilities across all
industries and business functions, and extensive research on
the world’s most successful companies, Accenture collaborates
with clients to help them become high-performance businesses
and governments. The company generated net revenues of US$28.6
billion for the fiscal year ended Aug. 31, 2013.
Job Description:
1. Attains a minimum of 80.0% of working
hours monthly in an available state while logged into the telephone
CCVMS/ CCCI queue; must log in promptly at designated work hours.
2. Receives and logs customer problem/request/issues and ensures
proper documentation.
3. Performs initial level of problem identification and attempts
to resolve when appropriate; otherwise, documents all troubleshooting
efforts in problem ticket and makes prompt notification to responsible
party for resolution in order to minimize the amount of time
taken to resolve customer issues.
4. Assists with monitoring and tracking incidents to ensure
resolution occurs within the
customer Service Level Agreement.
5. Performs incident notification and escalation to ensure problems/request/issues
are
communicated effectively and receiving proper management attention.
6. Performs follow up on all incidents with customer to ensure
customer satisfaction.
7. Develops and maintains knowledge of the problem tracking
software and database.
Candidate Profile:
1. Candidates should posess B.Sc, BCA
, NON-Science graduates and Diploma from 2013 & 2014 Batch
2. Familiarity with IT Systems
3. Ability to be flexible and work analytically in a problem-solving
environment
4. Good communication (written and oral) and interpersonal skills
5. Good Voice & Accent
6. Candidateshave ability to resolve technical issues and escalate
issues when appropriate
7. Candidates should have good Attitude and willingness to learn
8. Okay to work in 24x7 shifts.
Job location: Bangalore
(majority), Kokatta & Pune
Venue date: 7
July 2014
Selection Process:
Group discussion, Voice & Accent
round, Aptitude test, HR Interview
Joining will be in the month of August
Venue details:
Chandigarh Group of Colleges
Landran- Mohali
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