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Company
Luminosoft Consultants
Website
www.luminosoft.net
Eligibility
Any Degree
Experience
Fre/Exp
Location
Chennai, Tirchy
Job Role
Customer Support Executive/ Tech Support
JOB SUMMARY:
Company Profile:
Luminosoft Technologies is a sotftware
development company established in 2008 with a focus on development
for the banking, financial, health care and retail service
sectors.We deliver technology-driven business solutions that
meet the strategic objectives of our clients.With a penchant
for flawless web designing, our pioneering spirit is evident
in all our work and our understanding of the current market
trends helps us adapt,derive and deliver maximum business
output.
Job Description:
The Customer Care Associate is responsible
for receiving, investigating and responding to all customer
inquiries regarding installation, products and services. The
Customer Care Associate will troubleshoot problems and coordinate
with various internal departments to resolve problems. Other
responsibilities include:
1. Interact with customers through
phone, e-mail or online chat concerning various care issues.
2. Provide hands on support to customer care initiatives such
as automated provisioning, online billing, order tracking
and detailed account management.
3. Solicit cross-selling and up-selling opportunities within
the customer care experience.
4. Tracking and reporting of relevant customer care performance
metrics.
5. Capturing and applying customer feedback.
Contact
Name : S.Priya
Contact Details : 9500038389
Venue
:
venkatluminosoft@gmail.com
13/6, Kumaran Colony, 3rd Street,
Vadapalani,
Chennai- 600026.
Landmark:
Vadapalani Depot
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