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Company
AT&T
Website www.att.com
Eligibility
B.E/B.Tech/M.E/M.tech
Experience Freshers
Location
Bangalore
Job Role
Staff Associate-Technical Support
JOB SUMMARY:
Company Profile:
AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.We're recognized as one of the leading worldwide providers of IP-based communications services to businesses. We also have the nation's largest 4G network — covering 275 million people, and 2,000 more 4G cities and towns than Verizon, and the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries. AT&T operates the nation's largest Wi-Fi network** including more than 30,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers, and provides access to more than 220,000 hotspots globally through roaming agreements.
Job Description:
1. To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers' Service Level expectations.
2. To systematically analyse and diagnose network faults.
3. Conduct root cause analysis on network fault.
4. To effectively manage service providers and equipment vendors.
5. To articulate well with customer's technical and management staff on network issues (eg. Fault reporting, statusing and escalation).
6. Acting as single point of contact (SPOC) to AT&T customer for problem reporting .
7. Taking care of incoming calls from AT&T customers, Local ISPs and counterparts of other AT&T Centers.
Candidate Profile:
1. The candidate should be a B.E/B.Tech/M.Tech/Other graduate from any recognized university.
2. The candidate should have completed CCNA course & CCNP knowledge with good concepts.
3. Good communication skills.
4. Good written communication skills.
5. Should to confident enough to handle/interact customers across the globe.
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