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Company
IBM India Pvt. Ltd.
Website
www.ibm.com
Eligibility
BE/B.Tech/Any
Graduate/Post Graduates (10+3) -2014/13/12 passed outs
Experience
Freshers
Location Nalgonda
Job Role
Software Engineer
JOB SUMMARY:
Comapny profile :
IBM has been present in India
since 1992. IBM India's solutions and services span all major industries
including financial services, healthcare, government, automotive,
telecommunications and education, among others. As a trusted partner
with wide-ranging service capabilities, IBM helps clients transform
and succeed in challenging circumstances. IBM has been expanding its
footprint in India - and has a presence in over 200 cities and towns
across the country - either directly or through its strong business
partner network. IBM India has clearly established itself as one of
the leaders in the Indian Information Technology (IT) Industry - and
continues to transform itself to align with global markets and geographies
to grow this leadership position. Widely recognized as an employer
of choice, IBM holds numerous awards for its industry-leading employment
practices and policies. The diversity and breadth of the entire IBM
portfolio of research, consulting, solutions, services, systems and
software, uniquely distinguishes IBM India from other companies in
the industry.
Job Description:
Integrated Technology Delivery
Integrated Technology Delivery (ITD) brings together all of IBM's
worldwide service delivery capabilities for Strategic Outsourcing
with strong local and regional management teams supported by a set
of key global competencies including Security, Asset & Risk Management
(SARM), End User
Support (EUS) and Server Systems Operations (SSO). Currently we are
looking for inspiring students to participate in our pooled off campus
drives for the End User Support unit.
Providing Voice support to IBM Internal End
Users and External Commercial Account End Users across North
America, EMEA & AP. The job will require you to handle inbound
calls / emails / chats regarding technical issues for end users
1. Remote Infrastructure support delivery
2. Perform problem cause analysis
3. Resolve routine customer problem
4. Ability to Identify Opportunity & Implement Process Improvements
5. Has technical experience and skills in the areas of problem determination,
creativity and analysis.
6. Ability to meet a set of defined account agent productivity measurements.
MANDATORY SKILLS:
1. Understanding of operating systems, Windows 2000/NT/XP configuration
options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN.
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
DESIRED SKILLS:
1. Ability to identify basic hardware parts and aware of basic hardware
concepts
2. User level familiarity with at least one e-mail client - Outlook,
Notes etc..
3. Skilled in commercially standard software applications and major
desktop operating systems
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and
level of the caller
ELIGIBILITY CRITERION:
1. Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma
Holders (10+3)
2. Fluency In Communications Skills (both spoken and written)/ soft
skills
ADDITIONAL INFORMATION:
Working in shifts is a mandate. Candidates applying and selected for
the job will be expected to work in shifts - including evening and
night shifts. Shifts will 24x7 in nature and can vary depending on
geographies supported.
CTC:
Will be disclosed to the selected candidates by HR
Percentage: Any without any backlog (Must not have
any backlog at the time of IBM recruitment process)
Location of joining - Hyderabad and Bangalore
Joining Type - Immediate
Percentage aggregate considered only for the highest degree pursued
Selection criteria:
1. GROUP DISCUSSION
2. V & A TEST
3.Telephonic Interview
Date of Event: 6th
Reporting Time: 8.30am
No registration fee:
Please ensure to carry the below mentioned documents for registration:
(Mandatory)
1. Candidate profile - 2
2. Photo copy of all the mark sheets, Provisional Degree Certificates/
Degree Certificates (without fail)
3. Photo ID card (Driving License / Passport / Voter ID card / College
ID proof)
4. Passport Size Photo – 4 May, 2014
Online registration: http://www.dhruvaengg.com/register.html
Venue:
DHRUVA INSTITUTE OF ENGINEERING AND TECHOLOGY,
Near Ramoji Film City, Toopranpet Village,
Choutuppal Mandel, Nalgonda Dist, Ranga reddy – 501512
Cell: 9052990807, 9052990803, 9052990801
Note: Students can avail
college buses from Dilsukhnagar, LB Nagar
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