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Company
HCL Technologies Ltd
Website
www.hcl.com
Eligibility
Any Graduate
Experience
0 - 3 yrs
Location
Bangalore
Job Role
Technical
Support profile
JOB SUMMARY:
Company Profile:
HCL is a business enterprise with presence
in the fields of technology and healthcare. Founded in 1976
as one of India's original IT garage startups, the HCL enterprise
currently comprises of three companies in India - HCL Technologies,
HCL Infosystems and HCL Healthcare with annual revenues of US$
6.5 billion and over 95,000 professionals from diverse nationalities
operating across 31 countries including over 500 points of presence
in India.
Job Description:
Minimum 6 months of relevant technical
experience is mandatory.
Technical Support to HCL's business clients.
He / She will be responsible to provide technical voice support,
Resolve Technical or network problem diagnosis,chat, to the
clients and provide technical resolution. Incumbent should open
for 24X7 operations
Responsibilities :
1. Provide hardware / software / network
problem diagnosis / resolution via telephone/email/chat for
customer's end users
2. Route problems to internal 2nd and 3rd level IT support staff.
3. Coordinate and manage relationships with vendors and support
staff that provide hardware / software / network problem resolution.
4. Administer and provide User account provisioning.
5. Use the Incident Management System to document and manage
problems and work requests and their respective resolutions
and circumvention's.
6. Responds to telephone calls, email, instant messages, and
assigned tickets from users; Assign work orders / incidents
to appropriate support teams and follow up until closure.
8. Respond to, and diagnose, problems through discussions with
users, including problem recognition, logs, research, isolation,
resolution, and follow-up steps; Provide level 1 remote desktop
support and perform other activities based on SOPs
9. Perform user account management activities
10. Escalate complex problem to appropriate support specialists
11. Responsible for activities relating to the evaluation, analysis,
and setup of PC-based software products (e.g., word processors,
spreadsheets, presentation graphics, database management systems,
electronic mail, and communications)
12. Troubleshoot client software and basic network connectivity
problems
Education requirements:
Total: 3-4 years of University education
post High school (B.Sc. or Diploma)
Bachelors / Masters / Equivalent
Interested candidates can appear for the interview on 12th
July
Please mention Lakshmiprabha on top
of your profile
Timing-
10:00 am-4:00 pm
Address:
HCL Comnet Systems and Services Ltd.
STPI Unit, Surya Sapphires Plot
No 3, left wing
2nd Floor, HCL Comnet Block, 1st
Phase
Survey No 20 & 22 Konnappana
Agrahara Village
Electronic City, Hosur Road, Bangalore
560 100
Landmark : Next
to Infosys Office, Electronic City Flyover End Point on Hosur
Main Road
Kindly carry your resume and photo ID
proof( Mandatory)
Note:Freshers please do not apply
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