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Company
Microland Limited
Website
www.microland.com
Eligibility
Any Graduate
Experience
Freshers
Location
Bangalore
Job Role
System Administrator
JOB SUMMARY:
Company Profile:
Microland"s
Infrastructure Management Service (IMS) is a time-tested and
proven service offering focused on reducing your operational
costs and ensuring maximized availability and performance
of your IT. We have gained enormous process and operations
maturity through a decade plus of experience in delivering
onsite services to a host of customers across the globe. The
experience gained from designing, building, and managing IT
infrastructure solutions on heterogeneous platforms has been
leveraged to provide this service to our global customer base.
Job Description:
1. Shortlisted candidates will be
invited for a face to face discussion on 12th July'14 -Saturday
2. Service Desk management role which will involve receiving
in bound calls,
making out bound calls, managing email box interacting with
clients / users
through chat services.
3. Handling users and key users
4. Review and follow up on action items till logical closure
5. Managing process documents, monitoring process continuity
in a given
responsibility, managing data, working on analytics
Candidate Profile:
1. Non Engineering candidates, should have passed during 2014
2. Good Communication Verbal & Written
3. To able to express the problem to the stake holders, seek
help, Escalate and demand support
4. Knowledge of using Service desk tool
5. To be able to get work done and persistent follow up till
logical closure of issues
6. MS office skills and computer operations, terminologies
of IT environment
ITIL Process & quality awareness
7. To have keen interest in working/supporting/managing Help
desk function
8. Understanding users needs and converting them into service
activity
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