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Company
IBM India Pvt. Ltd.
Website
www.ibm.com
Eligibility
AnyGraduate/PostGraduate
Experience
0 - 4 Years
Location Bangalore, Hyderabad?Secunderabad
Job Role
Technical Support
Associate-service Desk Delivery (sdd)
JOB SUMMARY:
Comapny profile :
IBM is a global technology and innovation
company headquartered in Armonk, NY. It is the largest technology
and consulting employer in the world, with more than 400,000 employees
serving clients in 170 countries. IBM offers a wide range of technology
and consulting services; a broad portfolio of software development
and systems management; and the world's most advanced servers and
supercomputers. Utilizing its business consulting, technology and
R&D expertise, IBM helps clients become "smarter" as
the planet becomes more digitally interconnected. IBM invests more
than $6 billion a year in R&D, just completing its 18th year of
patent leadership.
Job Description:
Providing Voice, Email & Chat support
to IBM Internal End Users and External Commercial Account End Users
across North America, EMEA & AP. The job will require you to handle
inbound calls / emails / chats regarding technical issues for end
users.
1. Remote Infrastructure support delivery
2. perform problem cause analysis
3. Resolve routine customer problem
4. Ability to Identify Opportunity & Implement Process Improvements
5. has technical experience and skills in the areas of problem determination,
creativity and analysis.
6. Ability to meet a set of defined account agent productivity measurements.
7. Understanding of operating systems
CandidateProfile:
1. Freshers/ (Experienced up to 4yrs)
2. Bachelor's Degree/ Diploma (12+3) -15 Years education Mandatory.
3. Fluency in Communications Skills (both spoken and written)/ soft
skills
4. Excellent Communication skills
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