Please click one of the buttons below to read Full Details and Apply
Company
CMS
Website
www.cms.com
Eligibility
Any Graduate/Post Graduate
Experience
0 - 5 yrs
Location
Mumbai
Job Role
Associate/Senior Associate
JOB SUMMARY:
Company Profile:
CMS is uniquely positioned as India’s largest cash management services company. More than 50% of the cash in the entire country is moved by us. We provide safe and secure ATM management, cash delivery and pick-ups, cash-in-transit, dedicated cash vans, currency chest support, cash processing and sorting, and cashiering services.
Job Description:
1. Help Desk coordinator with decent communication and presentation skills.
2. Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
3. Courteously obtain and convey concise problem information for external and internal service personnel.
4. Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner
5. Ensures adherence to escalation procedures. Responds to escalated, complex and high impact user calls in a timely fashion.
6. Act as a liaison between customers and internal IT support staff to assure accurate problem interpretation.
7. Review and update Help Desk documentation as assigned.
8. Generating and distributing helpdesk and incident reports
9. Become familiar with available IT resources
Skills:
1. Good communication skill
2. Good in MS Excel
3. candidates required with good presentation & interpersonal skill
Contact Name: Jackson Varghese
Telephone: 02267553163
Email: jackson.varghese@cms.com
|
|
Tweet |
|
Sponsored Links:
0 comments:
Post a Comment