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Company
Honeywell Technology Solutions (HTS)
Website
www.honeywell.com
Eligibility
AnyGraduate
Experience
1 - 3 yrs
Location Gurgaon
Job Role
Technical
Support Associate
JOB SUMMARY:
Company Profile:
Honeywell Technology Solutions (HTS) is an
integral arm of Honeywell, one of the world's premier global and progressive
companies. As Honeywell"s key regional arm of excellence, HTS
provides technology, product and business solutions meeting global
standards of quality, innovation and lifetime performance. With over
6000 employees, HTS has operations in Bangalore, Madurai & Hyderabad,
India; Shanghai & Beijing, China and Brno, Czech Republic. Honeywell
International (www.honeywell.com) is a Fortune 100 diversified technology
and manufacturing leader, serving customers worldwide with aerospace
products and services; control technologies for buildings, homes and
industry; automotive products; turbochargers; and specialty materials.
Based in Morris Township, N.J, Honeywell Inc, the technology leader
has 120000 employees and across 100 countries world wide.
Job Description:
1. Responsible for answering Tier 1 calls
to support end customers resolve product related issues to the best
of their satisfaction.
2. Meet all the targets laid down as client requirements under all
circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per
Rep, Call quality.
3. Have an individual development plan to improve skill set to Tech
Support Specialist responsibilities.
4. Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
5. Seek knowledge sharing sessions with HD/SA for self improvement
6. Work closely with immediate supervisor for all performance, learning
and development aspects.
Candidate Profile:
1. Able to operate PC based programs
in a Windows environment.
2. Ability to gather and assimilate data to deliver accurate solutions
to the customer in a professional manner.
3. Takes initiative to lead and supports team members in dealing with
change.
4. Uses up-to-date technical knowledge, skills and experience to effectively
perform jobs and contribute to the success of the department.
5. Maximizes productivity levels while providing world class customer
service.
6. Displays effective problem solving skills.
7. Demonstrates effective use of soft skills listening, probing and
questioning.
8. Effective communication skills and appropriate usage of the English
language
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