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Company
HP
Website
www.hp.com
Eligibility
Any
Graduate
Experience
0 – 1 yrs
Location Bangalore
Job Role
Associate Project
manager
JOB SUMMARY:
Company Profile:
The Hewlett-Packard Company or HP is an American
multinational information technology corporation headquartered in
Palo Alto,California,United States. It provides products, technologies,
software,solutions and services to consumers, small- and medium-sized
businesses (SMBs) and large enterprises, including customers in the
government, health and education sectors.
Job Description:
1. Successfully resolve technical issues (hardware
and software) from incoming internal or external businesses and end
user’s contacts and proactive notification systems.
2. Respond to service, product, technical, and customer relations
questions on subjects such as features, specifications, and repairs
on current and discontinued products, parts, and options, based on
customer entitlement (warranty through mission-critical).
3. Resolve incoming internal or external businesses and end user’s
problems via telephone and e-support.
4. Articulate both in writing and verbally case summary, resolution
and add to Knowledge Management System (KMS).
5. Proactively assist customers to avoid or reduce problem occurrence.
6. Represent HP in a face to face customer location visit, industry
conference/trade show, vendor meeting, etc.
7. Engages team members for support as required to ensure internal
or external business and end user Service Level Agreements (SLA) demands
are met
8. Begin to partner with and assist the Sales Pursuit team
9. Is generally engaged in less complex support tasks relative to
peers.
10. High energy team player
11. Creative and imaginative in developing customer solutions alone
or as part of a team
Candidate Profile:
High School: completion of post primary level
education prior to University study. Typically certified by diploma
(i.e., H.S. diploma, “A” levels (U.K), Baccalaureate (France),
etc.). 0-1 year experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
Skills Required:
1. Excellent verbal and written communication skills in language to
be supported
2. Experience in troubleshooting in a technical environment
3. Excellent analytical and problem solving skills
4. Software and hardware knowledge of computing, storage and peripheral
devices
5. Advanced proficiency with case management databases and tools
6. Superior customer service skills
7. Phone and remote support experience. E-support experience
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