Please click one of the buttons below to read Full Details and Apply
Company
WNS
Website www.wns.com
Eligibility
Any Graduate
Experience
0 - 5 yrs
Location Pune
Job Role
Associate
JOB SUMMARY:
Company Profile :
WNS - Trinity Mortgage Services is a business
unit of WNS Global Services, ranked No. 1 BPO company by NASSCOM for
the 2nd year. At WNS ? Trinity Mortgage Services we are committed
to delivering cost-reducing, high-quality process and technology enabled
solutions to the Mortgage Banking Industry. Our solutions enable them
to reduce their costs of operations while improving the quality and
productivity of their services. WNS ? Trinity Mortgage Services enables
its clients to extend their current capabilities and build value added
services by providing global access to resources and diverse skill
sets, including best practices in multiple process and technology
domains.
Job Description :
1. Good verbal and written French
2. Experienced in handling French calls
3. Good knowledge of French grammar.
4. open to work in 24/7 rotational shifts
5. Taking inbound customer service calls from Air Canada passengers
in French. Addressing queries related to lost or damaged bag. Adhere
to standard operating procedures required by the process. Attend briefings,
training / refresher sessions & meetings as required. Get trained
on Product and process.-Provide quick response in order to maintain
client specified AHT,to avoid calls waiting
6. Maintain accuracy of information given and documented. Ensure one
time call resolution.
7. Ensuring customer satisfaction
8. Once the candidate clears the ops round the CBO client will have
a telephonic round with the candidate to assess the language skills
Candidate Profile:
1. Conversational / Call Handling Skills-Proficient
in French language and is capable of holding a meaningful conversation
relevant to situation
2. Easily comprehends and responds appropriately in French language
3. Understands the basic disposition of customer service attitude
4. Uses clear comprehendible speech, including sentence construction,
grammar and pronunciation
5. Can articulate effectively and concisely and conveys outcomes with
confidence
6. Demonstrates effective listening skills
7. Has a warm tone and uses modulation
8. Is able to manage own emotions to be calm, composed at the time
of stress
9. Flexible to changes and has a sense of urgency
10. Telecom Skills-Understands basics of Mobile telephony
11. Demonstrates inclination towards mobile phone technology and seems
apprised with latest offerings in mobile telephony
12. Computer Skills-Proficient in MS Office and basic computer skills
13. Aptitude- Basic logical reasoning and analytical skill
14. Typing-Typing Speed: 25 - 30 wpm/ 90% accuracy
15. Additional language -In addition to French the candidate should
be able to speak English language as per location requirement and/or
as applicable
16. Target Degrees & Branches-Graduate any specialization
17. Undergraduate with prior experience.
|
|
Tweet |
|
Sponsored Links:
0 comments:
Post a Comment