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Company
IBM India Pvt. Ltd.
Website
www.ibm.com
Eligibility
B.Tech/M.Tech/MCA/MBA
Experience
Freshers – 2014,2013 batch
Location Hyderabad
Job Role
Fresher
JOB SUMMARY:
Comapny profile :
IBM is a global technology and innovation
company headquartered in Armonk, NY. It is the largest technology
and consulting employer in the world, with more than 400,000 employees
serving clients in 170 countries. IBM offers a wide range of technology
and consulting services; a broad portfolio of software development
and systems management; and the world's most advanced servers and
supercomputers. Utilizing its business consulting, technology and
R&D expertise, IBM helps clients become "smarter" as
the planet becomes more digitally interconnected. IBM invests more
than $6 billion a year in R&D, just completing its 18th year of
patent leadership.
Job Description:
Providing Voice support to IBM Internal End
Users and External Commercial Account End Users across North America,
EMEA & AP. The job will require you to handle inbound calls /
emails / chats regarding technical issues for end users
1. Remote Infrastructure support delivery
2. Perform problem cause analysis
3. Resolve routine customer problem
4. Ability to Identify Opportunity & Implement Process Improvements
5. Has technical experience and skills in the areas of problem determination,
creativity and analysis.
6. Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
1. Understanding of operating systems, Windows
2000/NT/XP configuration options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN.
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
Desired Skills:
1. Ability to identify basic hardware parts
and aware of basic hardware concepts
2. User level familiarity with at least one e-mail client - Outlook,
Notes etc..
3. Skilled in commercially standard software applications and major
desktop operating systems
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and
level of the caller
Eligibility Criteria:
Any Graduate (10+2+3), B.E/B.Tech ,Any Post
Graduates, Diploma Holders (10+3)
Fluency In Communications Skills (both spoken and written)/ soft skills
Additional Information:
Working in shifts is a mandate. Candidates
applying and selected for the job will be expected to work in shifts
- including evening and night shifts. Shifts will 24x7 in nature and
can vary depending on geographies supported.
CTC: Will
be disclosed to the selected candidates by HR
Percentage: Any
without any backlog (Must not have any backlog at the time of IBM
recruitment process)
Location of joining - Hyderabad
and Bangalore
Joining Type - Immediate
Percentage aggregate considered only for the highest degree pursued
Selection criteria:
1. GROUP DISCUSSION
2. V & A TEST
3.Telephonic Interview
Date of Event:
2nd May, 2014
Reporting Time: 8.30am
Last Date of Registration: 1st
May, 2014 up to 3pm
No registration fee
Please ensure to carry the below mentioned
documents for registration: (Mandatory)
1. Candidate profile - 2
2. Photo copy of all the mark sheets,
Provisional Degree Certificates/ Degree Certificates (without fail)
3. Photo ID card (Driving License / Passport
/ Voter ID card / College ID proof)
4. Passport Size Photo – 4
VENUE:
SCIENT INSTITUTE OF TECHNOLOGY,
Ibrahimpatnam,RR
Dist.
Cell: 9966099521(TPO)
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