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Company
Genpact
Website
www.genpact.com
Eligibility
Any Graduate
Experience
0 - 1 yrs
Location Bangalore
Job Role
Customer Care Executive
JOB SUMMARY:
Comapny Profile:
Genpact Limited (NYSE: G), a global leader
in business process and technology management services, leverages
the power of smarter processes, smarter analytics and smarter technology
to help its clients drive intelligence across the enterprise.Driven
by a passion for process innovation and operational excellence built
on its Lean and Six Sigma DNA and the legacy of serving GE for more
than 14 years, the company’s 60,500+ professionals around the
globe deliver services to its more than 600 clients from a network
of 74 delivery centers across 20 countries supporting more than 30
languages.
Job Description:
1. Answer calls and assess customers' technical/
non technical support needs and handle/route accordingly.
2. Identify and provide input on unique or recurring customer problems
.
3. Sort out non-technical and some of the basic technical issues based
on FAQs provided for these issues call back with the required information
and close the issues.
4. Update customers about product line and service offerings, current
products and technologies.
5. Liaison with backend teams for end to end closure of issues on
field includes Sourcing for hardware, technical support, IT operations,
Delivery managers and Field managers.
6. Maintain accurate call logging and tracking into Call support database.
7. Classification of issues and root causes correctly and accurately.
8. Report and escalate recurring issues leading to instability and
support rework.
Candidate Profile:
1. Possess excellent communication skills
and the ability to work with diverse range of people.
2. 0 to 1 year of experience in providing direct support to end-users
in Call Center/help desk.
3. Languages : Bengali & English / Kannada & English
4. Analytical, articulate, result-oriented, able to perform under
pressure and provide excellent follow up.
5. Good organizational, interpersonal and reporting & documentation
skills.
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