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Company
Misys
Website
www.misys.com
Eligibility
Any Graduate
Experience
1 – 3 yrs
Location Bangalore
Job Role
Support
Consultant
JOB SUMMARY:
Company Profile :
Misys is at the forefront of the financial
software industry, providing the broadest portfolio of banking, treasury,
trading and risk solutions available on the market. With 1,800 customers
in 120 countries our team of domain experts and partners has an unparalleled
ability to address industry requirements at both a global and local
level.
Job Description:
1. Analyse functional and technical cases
and provide a resolution in accordance with agreed customer metrics
to ensure customer satisfaction (i.e. SLA/PSP)
2. Works as part of a team to resolve client issues that affect multiple
clients.
3. Create new solutions to enhance the Customer Searchable database
ensuring a faster service to the customers in the future
4. Share knowledge and practical experience through Misys Customer
Services teams on product/technical skills to continually improve
the capability and effectiveness of the Services/Support teams
5. Provide accurate information to the Development team, as needed,
in order to allow them to correct the software without having to refer
back to the originating customer
6. Maintains status of problem resolution and updates customer and
team lead on resolution status.
7. Regular up-to-date accurate information is recorded in the call
logging system (e.g. SFDC, SupportForce.Com) so that customers can
see progress on the support cases
8. Adhere to existing policies and procedures.
9. Looks to assist in identifying Professional Services or Product
Sales opportunities arising from customer calls. Ensure that these
are passed on to the appropriate groups for action in order to drive
increased revenue.
10. Documents known issues and solutions and ensures adequate internal
communication of problem resolutions. Conveys customer feedback to
management.
11. Participates on teams and special projects to improve product
and service quality and client satisfaction.
Candidate Profile:
1. Baccalaureate or Graduate as per local diploma
in computer science/IT or relevant work experience
2. 1 – 3 years experience with financial/healthcare products
in a support, development or consultancy environment, of which 1 year
of experience will be in developing or supporting the assigned products
and a demonstrated competence in functional or technical components
of the assigned products.
3. Able and willing to work on ‘shifts’ or to be on an
‘after hours’ rotation
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