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Company
Allscripts India pvt ltd
Website
www.allscripts.com
Eligibility
B.E/B.Tech
Experience
0 - 1 yrs
Location Baroda
Job
Role
Intern
JOB SUMMARY:
Company Profile:
Allscripts is a leading provider of Healthcare
IT, listed at the NASDAQ stock exchange and headquartered in
the United States. Having about 6000 employees across the globe,
Allscripts has over 1600 people in India working at three of
its offices in Pune, Bangalore and Baroda. Allscripts offers
an open, integrated portfolio of healthcare information technology
solutions for hospitals, physician practices and post-acute
organizations. Its vision of a connected community of health,
guides Allscripts deliver an integrated platform of clinical,
financial, connectivity and information solutions to facilitate
collaboration and exchange of critical patient information.
Job Description:
1) Customer Interaction over:
Alert Responses and Emails and\or Phone
calls during issues.
2)Case Management:
a. Opening cases and resolving issues
b. Ensure proper documentation
c. Follow proper case workflow – including case origination
and closure, as well as triage to Client Support and other departments
3)Handling Alerts:
a. Ensuring customer SLA’s are
followed – timely response and resolution.
b. Qualifying alerts
c. Dashboard – Setting status of alerts, sending Alert
Responses, opening cases
d. Responding to and resolving customer issues/alerts as outlined
in Support Procedures
e. Ensuring proper turnover of site issues to next shift members.
f. Following direction from Site Manager’s and shift-in-charge
personnel
g. Understanding the Alerting tools
h. Other duties as assigned
4) Daily Tasks\Maintainance:
Basic level Daily DBA Tasks\checks on
client site servers.
Job Requirements:
1. Good Written and Oral Communication
skills, Team Player, Flexible to work in Rotational Shifts and
Rotational Week Offs.
2. Good Understanding and Basic level Experience on Database
Monitoring, Microsoft 3. SQL server, MS-Query, SQL Backups and
other Database Maintainance activities as well as Windows Cluster
environment.
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