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Company
IBM
Website
www.ibm.com
Eligibility
B.E/B.Tech/Diploma/Graduate (10+2+3)
Experience
0 - 2 yrs
Location Hyderabad
Job Role
Entry Level
JOB SUMMARY:
Company Profile:
IBM is a global technology and innovation
company headquartered in Armonk, NY. It is the largest technology
and consulting employer in the world, with more than 400,000 employees
serving clients in 170 countries. IBM offers a wide range of technology
and consulting services; a broad portfolio of software development
and systems management; and the world's most advanced servers and
supercomputers. Utilizing its business consulting, technology and
R&D expertise, IBM helps clients become "smarter" as
the planet becomes more digitally interconnected. IBM invests more
than $6 billion a year in R&D, just completing its 18th year of
patent leadership.
Job Description:
1. Providing Voice support to IBM Internal
End Users and External Commercial Account End Users across North America,
EMEA & AP. The job will require you to handle inbound calls /
emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination,
creativity and analysis
7. Ability to meet a set of defined account agent productivity measurements
Mandatory Skills:
1. Understanding of operating systems, Windows
2000/NT/XP configuration options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills
6. Excellent customer service orientation
7. Neutral accent
8. Desired Skills
9 . Ability to identify basic hardware parts and aware of basic hardware
concepts
10. User level familiarity with at least one e-mail client - Outlook,
Notes etc
11. Skilled in commercially standard software applications and major
desktop operating systems
12. Awareness of basic networking concepts and technologies
13. Questioning skills /probing skills, as relevant to the issue and
level of the caller
Additional Information:
1. Working in shifts is a mandate. Candidates
applying and selected for the job will be expected to work in shifts
- including evening and night shifts. Shifts will be 24x7 in nature
and can vary depending on geographies supported.
2. Candidate should not have any backlogs in order to qualify for
the test and interview process
Recruitment Process:
1. Initial screening and assessment of communication
skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Documents Required: Two
copies of resume, one passport size photograph
Date: 28th
June 2014
Time: 9
AM to 12.30 PM
Walk in Venue:
Nishitha College of Engineering and Technology,
Near International Airport, After ORR,
On Srisailam Highway, Kandukur Mandal,
Hyderabad, Telangana 501359.
$$$ There are no registration charges $$$
Note: Please carry two resumes and photographs
Note: Kindly refer this job to your friends.
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