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Company
NCR Corporation
Website www.ncr.com
Eligibility
Diploma
Experience
0 - 1 yrs
Location Andhra Pradesh - Guntur
Job Role
Customer Service Engineer
JOB SUMMARY:
Company Profile :
NCR Corporation (NYSE: NCR) is the global
leader in consumer transaction technologies, turning everyday interactions
with businesses into exceptional experiences. With its software, hardware,
and portfolio of services, NCR enables more than 300 million transactions
daily across the retail, financial, travel, hospitality, telecom and
technology industries. NCR solutions run the everyday transactions
that make your life easier. NCR is headquartered in Duluth, Georgia
with over 26,000 employees and does business in 180 countries. NCR
is a trademark of NCR Corporation in the United States and other countries.
Job Responsibilities:
1. Position responsible for installation,
maintenance and repairs on equipment within an assigned territory/region
to assure continuity of customer operations and high levels of customer
satisfaction
2. Responsible for ownership of customer problems or incidents until
the situation has been resolved to the customers satisfaction and
or in compliance with agreed upon Service Level Agreements
3. Required to perform work on products and services of low complexity,
specifically financial/ATM products; Make minor repairs and replace
components on Tier I equipment such as PCs, workstations and peripherals,
printers, front-end POS systems, First Line Maintenance on ATMs and
kiosks, and single pocket proof encoders
4. Responsible for assisting in site preparation, including installation
of cable, staging of equipment, and minor testing of equipment; May
also perform required modular swaps and unit replacements
5. Customer Engineer responds to all customer concerns or problems
by resolving them or by escalating them to the proper associate, team
member, territory manager, or the Control Tower
Candidate Profile:
High School Diploma or equivalent 0-1 years
of related experience Ability to work with Microsoft Office suite;
Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
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