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Company
Honeywell
Website
www.honeywell.com
Eligibility
Bachelor's Degree
Experience
Freshers
Location
Gurgaon
Job Role
Technical Support Associate
JOB SUMMARY:
Company Profile:
Honeywell is a Fortune 100 company
that invents and manufactures technologies to address some
of the world's toughest challenges linked to global macrotrends
such as energy efficiency, clean energy generation, safety
and security, globalization and customer productivity. With
approximately 132,000 employees worldwide, including more
than 22,000 engineers and scientists, we have an unrelenting
focus on performance, quality, delivery, value and technology
in everything we make and do. Honeywell in India- India is
an integral part of Honeywell's global growth strategy.
Job Description:
1. Responsible for answering Tier 1
calls to support end customers resolve product related issues
to the best of their satisfaction.
2. Meet all the targets laid down as client requirements under
all circumstances – Schedule Adherence, Service Level,
VoC, AHT, Calls per Rep, Call quality.
3. Have an individual development plan to improve skill set
to Tech Support Specialist responsibilities.
4. Seek feedback from immediate supervisors via 1-O-1 or metrics
discussion
5. Seek knowledge sharing sessions with HD/SA for self improvement
6. Work closely with immediate supervisor for all performance,
learning and development aspects.
Candidate Profile:
1. Able to operate PC based programs
in a Windows environment.
2. Ability to gather and assimilate data to deliver accurate
solutions to the customer in a professional manner.
3. Takes initiative to lead and supports team members in dealing
with change.
4. Uses up-to-date technical knowledge, skills and experience
to effectively perform jobs and contribute to the success
of the department.
5. Maximizes productivity levels while providing world class
customer service.
6. Displays effective problem solving skills.
7. Demonstrates effective use of soft skills – listening,
probing and questioning.
8. Effective communication skills and appropriate usage of
the English language
9. Flexibility to work in shifts
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