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Company
Kronos
Website www.kronos.com
Eligibility
Any Graduate
Experience
Freshers
Location Noida
Job Role
Technical Support Engineer
JOB SUMMARY:
Comapny profile :
It started off with a simple idea:
there had to be an easier way to record employee time transactions.
And then one innovation led to another and that idea grew
into something we now call workforce management. What
does that really mean? Plainly put, we help organizations
across a variety of industries manage their most valuable,
and expensive, strategic asset — their workforce.
Job Description:
1. The Technical Support Engineer identifies
root causes for escalated issues from the customer service
organization and provides and implements solutions for these
issues as part of an overall production support team.
2. In addition to developing Expertise across all TMD Kronos
products at the functional and operational/technical level
necessary for complex debugging, the TSE draws upon other
sources of information (knowledge of programming languages
and methodologies, source code, intranet developer forums,
vendor solution bases, etc) to analyze the root cause of escalated
issues.
3. The TSE will propose action plans and timelines for resolution
and will work directly with engineering in defining the technical
requirements of a solution.
4. The TSE as part of the overall support team is also responsible
for all application level changes to the multi-tenant hosted
environment. Duties may include applying patch or hotfix installations,
database updates and adhoc database reports.
5. Reviewing the results of the system monitoring on a daily
basis and initiating actions on automated system alerts is
also an integral responsibility of the position.
Candidate Profile:
1. Strong SQL database query experience
required, preferably with Oracle
2. Strong UNIX skills required.
3. Strong troubleshooting skills.
4. Prior experience supporting an enterprise level application
based on Java utilizing Web Services is an advantage.
5. Ability to provide phone and email support to customer
contacts during hours when US support is not available.
6. Good time management skills, ability to multi-task and
adjust to changing priorities
7. Ability to communicate technical requirements to internal
team members and external customers
8. Excellent spoken & written English skills.
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