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Company
Verizon Data Services
Website
verizoninindia.verizon.com
Eligibility
BE/B.Tech/MCA/M.Sc/M.Tech/B.Sc
Experience
1 - 2 yrs
Location Chennai
Job Role
Software Engineer
JOB SUMMARY:
Company Profile:
Verizon Data Services India, VDS India
for short, is a complement of Verizon, the network company and
a global leader in delivering innovation in communications,
information and entertainment. The wide spectrum of IT and non-IT
work being performed by VDS India collaboratively with its parent,
helps Verizon stay a leader in offering superior voice, data
and video services to residential customers, businesses and
the US federal government over intelligent wireless, broadband
and global IP networks.VDS India reflects its expertise far
and wide. From IT applications for network engineering &
design to high-reliability self-service customer solutions;
From Remote IP Infrastructure Management to design and development
of game-changing communication products.
Job Responsibilities:
1. The Global Customer Support Center
will consist of Customer Support Representatives (CSR) and Monitoring
Analysts (MA)
2. CSR’s will answer all customer facing phone queues,
accept and respond to all customer emails, and will be primary
ticket owners (first contact point for all clients)
3. MA’s will identify incidents via the “Alert Management
System”, assign a CSR, and engage the appropriate technical
group for resolution
4. Primary interface for partner service desks
5. Phone ACD management
6. Responsible for efficiency gains in monitoring systems
7. MA/CSR should act as a tier .5 technician where he can be
able to resolve repeated incidents tickets with the given SOP
in any (windows / UNIX / network) domain.
Candidate Profile:
1. Engineer should have 1-2 years in
the IT infrastructure customer support environment where he
handled global customer’s calls, email and alerts.
2. Engineer should possess very good communication in terms
of listening, oral and written.
3. Engineer should have hands on experience in monitoring (HPOV
/ Sitescope / etc) and ticketing tool (Remedy / etc)
4. Engineer should have experience working in 24/7 environment.
5. Engineer should have basic knowledge in Windows or UNIX or
Network environment
6. ITIL V3 foundation certification
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